Who We Are and What This Covers

NeoEvolve API operates as an educational resource focused on economic planning and financial literacy. We're based at SN 551 Đ. Bà Triệu, P. Trường Thi, Thành phố Thanh Hóa, Thanh Hoá, Vietnam. This policy applies to all interactions you have with our platform, whether you're browsing course materials, signing up for programs, or reaching out through our contact channels.

We comply with Vietnam's Personal Data Protection Decree (Decree 13/2023/ND-CP) and maintain practices aligned with international privacy standards. When we say "personal data," we're talking about information that identifies you as an individual.

Information We Collect

Being upfront here matters. We collect different types of information depending on how you interact with our platform.

Information You Provide Directly

When you register for programs or contact us, you'll share:

• Your full name and contact email address
• Phone number (optional but helpful for program coordination)
• Educational background and professional experience
• Payment information processed through secure third-party gateways
• Communications you send through our contact forms or email

Automatically Collected Data

Like most websites, we gather technical information when you visit:

• IP addresses and general location data (city level, not precise)
• Browser type, operating system, and device information
• Pages you view and how long you spend on them
• Referral sources (how you found us)
• Time stamps and interaction patterns

How We Use Your Information

Everything we collect serves specific purposes. We're not in the business of hoarding data for the sake of it.

We analyze usage patterns to understand which course topics resonate and where students struggle. This helps us refine content. For example, if we notice many users spending extra time on a particular module, we might expand that section or add supplementary materials.

Sharing and Disclosure

We're selective about who gets access to your information. Here's the complete picture.

Service Providers We Work With

Running an educational platform requires partnerships with specialized service providers:

• Payment processors handle transaction security and fraud prevention
• Email service providers manage course notifications and program updates
• Cloud hosting services store platform data and ensure reliable access
• Analytics platforms help us understand usage patterns

All third-party providers sign data processing agreements and commit to protecting your information according to our standards.

Legal Requirements

Sometimes disclosure isn't optional. We may share information when:

• Vietnamese authorities issue a valid legal request or court order
• We need to protect our rights or property from fraud or misuse
• There's a genuine emergency involving safety or security
• Required as part of regulatory compliance or audits

International Data Transfers

We operate primarily in Vietnam, but some of our service providers maintain servers in other countries. When your information crosses borders, we ensure adequate protection through:

• Standard contractual clauses approved by Vietnamese authorities
• Verification that recipient countries maintain adequate privacy protections
• Encryption during transfer and at rest
• Regular security audits of international partners

If you're an international student accessing our platform from abroad, your data may be processed in Vietnam according to local regulations.

Security Measures

Protecting your information isn't just a checkbox exercise. We maintain multiple layers of security:

No system is completely impervious. If we detect a breach that poses risk to your information, we'll notify affected users within 72 hours and report to Vietnamese authorities as required.

Your Privacy Rights

You maintain control over your personal information. Here's what you can do and how to exercise these rights.

Access and Correction

You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days. If you spot inaccuracies, let us know and we'll correct them promptly.

Deletion Requests

You can ask us to delete your personal information. We'll honor this unless we need to retain data for:

• Completing services you've paid for
• Legal compliance or defending against claims
• Financial record-keeping requirements (typically 7 years in Vietnam)
• Fraud prevention and security purposes

Data Portability

For information you've provided directly (enrollment forms, profile details), you can request a machine-readable copy to transfer to another service.

Marketing Opt-Out

Every promotional email includes an unsubscribe link. You can also email us directly to opt out of marketing communications. This won't affect essential messages about programs you're enrolled in.

How to Exercise Your Rights

Send requests to [email protected] with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days. For complex requests, we might need an additional 30 days but we'll let you know.

Data Retention

We don't keep information longer than necessary. Here's our retention framework:

When retention periods expire, we securely delete or anonymize data so it can no longer identify individuals.

Cookies and Tracking

We use cookies to make the platform functional and to understand how people use our site.

Essential Cookies

These keep the site working properly. They remember your login status, language preferences, and maintain security. You can't opt out of these if you want to use the platform.

Analytics Cookies

These help us understand visitor behavior in aggregate. We use this information to improve course structure and user experience. You can disable these through browser settings without affecting core functionality.

Managing Cookie Preferences

Most browsers let you control cookies through their settings. Blocking all cookies might limit platform functionality, particularly for logged-in features.

Children's Privacy

Our educational programs target adults engaged in professional development. We don't knowingly collect information from anyone under 16 years old. If you believe we've inadvertently collected data from a minor, contact us immediately so we can delete it.

Parents or guardians of minors aged 16-18 who want to enroll should contact us directly to discuss appropriate consent procedures.

Changes to This Policy

Privacy practices evolve as technology and regulations change. When we update this policy, we'll post the new version here with a revised date at the top. For significant changes, we'll notify active users by email at least 30 days before the changes take effect.

We recommend checking back periodically, especially if you're enrolled in longer programs running into 2026.

Complaints and Disputes

If you're unhappy with how we've handled your information, please tell us first. We want to resolve concerns directly. Contact our privacy team at [email protected].

You also have the right to lodge a complaint with Vietnamese data protection authorities. In Vietnam, this falls under the Ministry of Public Security's jurisdiction for data protection matters.